AI Solutions Engineer at Kong

Hi, I’m Duo (Neo).

I help organizations put a control plane in front of their AI — governing LLM traffic, agents, and APIs with the same rigour we spent a decade applying to cloud infrastructure.

About me → Read the blog

What I do

From infrastructure to intelligence.

My work sits where AI meets the plumbing that has to carry it: the gateway, the policies, the identity, the observability. Models change every quarter — the platform around them is what has to hold.

Currently an AI Solutions Engineer at Kong, helping teams adopt LLMs and agents without giving up control — where the gateway sits, how prompts and tokens are governed, how agents authenticate, and how any of it gets measured once it’s live.

I came to this the long way around: a decade in data centres, cloud architecture and DevOps, then years as a pre-sales architect translating dense technical designs into outcomes a business could act on. That’s why I think about new technology in terms of what has to be operated, secured and paid for once the excitement passes.

Practice areas

AI Gateway & LLM Traffic

· Multi-provider routing & failover
· Semantic caching & semantic routing
· Token-based rate limiting & cost attribution
· Prompt guardrails & data-loss controls
· AI observability & token analytics

Agentic Systems & MCP

· Existing APIs exposed as governed agent tools
· MCP server design & deployment
· Identity & scoping for non-human callers
· Tool use & function calling
· Audit trails for agent-initiated calls

Applied AI

· Agentic application design
· RAG & grounded retrieval
· LLM evaluation & guardrails
· Model selection & cost/latency trade-offs

API & Integration

· API Management & Gateway
· API Security & Threat Protection
· API Monetization & DX
· Multi-gateway Governance

Cloud & Infrastructure

· AWS
· Microsoft Azure
· VMware
· Nutanix
· Kubernetes

DevOps & Automation

· CI/CD pipelines
· Infrastructure as Code
· Container orchestration
· Configuration management

Data Center

· Enterprise storage
· Server & virtualization
· Network architecture
· DR & high availability

Security & Networking

· Palo Alto NGFW
· Cisco networking
· Meraki cloud-managed
· Avaya communications

Got a problem you’d like a second opinion on?

I’m always up for a conversation about cloud, APIs, or anything in between.

Get in touch →